The effects of telephone consultation and triage on healthcare use and patient satisfaction: a systematic review

British Journal of General Practice

Geraldine Byrne¹  Frances Bunn¹  Sally Kendall¹ 

[1] Centre for Research in Primary and Community Care, University of Hertfordshire, Hatfield

关键词: consultation;    hotlines;    review;    systematic;    telephone;    triage;   

DOI  :  

学科分类：卫生学

来源: Royal College of General Practitioners

【 摘 要 】

In recent years there has been a growth in the use of the telephone consultation for healthcare problems. This has developed, in part, as a response to increased demand for GP and accident and emergency department care.

【 授权许可】

Unknown