Problems with a ‘target’ approach to access in primary care: a qualitative study

British Journal of General Practice

Richard Baker¹  Kate Windridge¹  Mary Boulton¹  Janet Low¹  George K Freeman¹  Carolyn Tarrant¹ 

[1] Clinical Governance Research and Development Unit, Department of Health Sciences, University of Leicester, Leicester

关键词: access to health care;    national health policy;    patient choice;   

DOI  :  

学科分类：卫生学

来源: Royal College of General Practitioners

【 摘 要 】

We report an analysis of the qualitative phase of a study of patients' and carers' views of primary care services, focusing on their experiences of access to face-to-face general practitioner (GP) consultations during the period when new access policies were being implemented. Practices interpreted the new policy in various ways; restricted interpretations, including restriction of access to telephone booking, could cause distress to patients. Patients and carers welcomed flexible interpretations of the policy that offered choice, such as a choice of GP, or of booking in advance.

【 授权许可】

Unknown