Knowledge management assessment model for information technology SMEs

AD-minister

Carlos Eduardo Marulanda Echeverry¹  Jaime Alberto Giraldo García¹  Héctor Mauricio Serna Gómez¹ 

[1] Universidad Nacional de Colombia sede Manizales. Universidad de Caldas

关键词: knowledge management;    assessment model;    confirmatory factor analysis;    information and communications technology industry;    technology companies;   

DOI  :  

学科分类：社会科学、人文和艺术（综合）

来源: Universidad E A F I T

【 摘 要 】

This paper discusses the statistical validation of a knowledge management (KM) assessment model for software-developing SMEs (small and medium-sized enterprises) located in the so called Colombian coffee triangle. A confirmatory correlational research, validated with 110 companies, was carried out taking into account a variety of aspects, namely infrastructure, intensive use of knowledge management and communities of practice (CoP). The model was tested under a confirmatory factor analysis meeting convergence, divergence and joint reliability criteria. A single model for assessing KM was obtained which is based on a holistic approach and a process-driven management. This model assesses 22 variables, 7 categories and 3 dimensions on SMEs pertaining to the information and communications technology industry (ICT). This allows the validation of a theoretical model that suits software companies�? needs, which can be applied to similar sectors in other cities around Colombia and the world.

【 授权许可】

Unknown