International Journal of Information Technology | |
State of Play of Mobile Government Apps on Google Play Store | |
Abdelbaset Rabaiah | |
关键词: Mobile applications; e-government; apps; app store.; | |
DOI : 10.1999/1307-6892/10010316 | |
学科分类:计算机应用 | |
来源: World Academy of Science, Engineering and Technology (W A S E T) | |
【 摘 要 】
e-Government mobile applications provide an extension for effective e-government services in today’s omniconnected world. They constitute part of m-government platforms. This study explores the usefulness, availability, discoverability and maturity of such applications. While this study impacts theory by addressing a relatively lacking area, it impacts practice more. The outcomes of this study suggest valuable recommendations for practitioners-developers of e-government applications. The methodology followed is to examine a large number of e-government smartphone applications. The focus is on applications available at the Google Play Store. Moreover, the study investigates applications published on government portals of a number of countries. A sample of 15 countries is researched. The results show a diversity in the level of discoverability, development, maturity, and usage of smartphone apps dedicated for use of e-government services. It was found that there are major issues in discovering e-government applications on both the Google Play Store and as-well-as on local government portals. The study found that only a fraction of mobile government applications was published on the Play Store. Only 19% of apps were multilingual, and 43% were developed by third parties including private individuals. Further analysis was made, and important recommendations are suggested in this paper for a better utilization of e-government smartphone applications. These recommendations will result in better discoverability, maturity, and usefulness of e-government applications.
【 授权许可】
Unknown
【 预 览 】
Files | Size | Format | View |
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RO201910286718866ZK.pdf | 249KB | download |