An overview of Quality Management System implementation in a research laboratory

International Journal of Metrology and Quality Engineering

Luc Martin^6¹  Abdérafi Charki^2²  Steve O'Brien^5³  Barbara Lyonnet^4⁴  Valérie Molinéro-Demilly^1⁵  Christine Jeoffrion^3⁶ 

[1] Agricultural Research Centre for International Development (CIRAD), Avenue Agropolis, 34398 Montpellier Cedex 5, France^6;Angevin Research Laboratory in Systems Engineering (LARIS–EA 7315), University of Angers, 62 avenue Notre Dame du Lac, 49000 Angers, France^2;Decision Support Systems Research Centre (CERADE), ESAIP School of Engineering, 18 rue du 8 mai 1945, 49180 St Barthélemy d'Anjou, France^5;Economy and Management Laboratory (LEMNA), University of Nantes, Chemin de la Censive du Tertre, B.P. 81227, 44312 Nantes Cedex 3, France^4;Horticulture and Seeds Research Institute (IRHS-MRU 1345), INRA/Agrocampus Ouest/University of Angers-42, rue Georges Morel, 49071 Beucouzé Cedex, France^1;Psychology Laboratory of Pays de la Loire (LPPL-UPRES EA 4638), University of Nantes, BP 81 227, 44312 Nantes cedex 3, France^3

关键词: Quality;    research;    reliability;    management;    measurement;    manpower;    methods;    materials;    machinery;    mother-nature;   

DOI  :  10.1051/ijmqe/2017025

学科分类：工程和技术（综合）

来源: EDP Sciences

【 摘 要 】

The aim of this paper is to show the advantages of implementing a Quality Management System (QMS) in a research laboratory in order to improve the management of risks specific to research programmes and to increase the reliability of results. This paper also presents experience gained from feedback following the implementation of the Quality process in a research laboratory at INRA, the French National Institute for Agronomic Research and details the various challenges encountered and solutions proposed to help achieve smoother adoption of a QMS process. The 7Ms (Management, Measurement, Manpower, Methods, Materials, Machinery, Mother-nature) methodology based on the Ishikawa ‘Fishbone’ diagram is used to show the effectiveness of the actions considered by a QMS, which involve both the organization and the activities of the laboratory. Practical examples illustrate the benefits and improvements observed in the laboratory.

【 授权许可】

CC BY