The models evaluating courier and messenger companies in Poland

Engineering Management in Production and Services

Joanicjusz Nazarko^2¹  Ewa Chodakowska^1² 

[1] Bialystok University of Technology, Faculty of Management, International China and Central-Eastern Europe Institute of Logistics and Service Science, Poland^2;Faculty of Management, International China and Central-Eastern Europe Institute of Logistics and Service Science, Poland^1

关键词: courier and messenger companies;    network DEA;    efficiency;    evaluation;   

DOI  :  10.1515/emj-2016-0032

学科分类：机械工程学

来源: De Gruyter

【 摘 要 】

Data Envelopment Analysis (DEA) is a well-established, popular, and often used method for efficiency evaluation of units from all sector, both commercial and non-profit organisations, of any scale of operations. Network DEA models are a relatively recent approach used to examine the efficiency of decision-making units (DMUs) having an internal structure of sub-processes. The article presents the concept of DEA network models in estimating the efficiency of courier and messenger companies with relations to their business clients. The considerations are supported by an example of data concerning leaders from the sector of couriers and messengers in Poland and one of the biggest and most popular online stores. The results are compared with the traditional DEA approach. In addition, to measure reliability for DEA scores, the jackknife procedure was performed. The author proves the usefulness of network DEA as a research and management tool.

【 授权许可】

CC BY-NC-ND