Human Computation to Enhance E-Service Consumption among Elderlies

Proceedings

Irizar-Arrieta, Ane¹  López-de-Ipiña, Diego²  Sanz, Enrique³  Zabaleta, Koldo⁴  Modica, Giuseppe Di⁵  Cartelli, Vincenzo⁶ 

[1] Author to whom correspondence should be addressed.;BEng Business Engineering, 95127 Catania, Italy;Department of Electrical, Electronic and Computer Engineering, University of Catania, 95125 Catania, Italy;Deusto Institute of Technology—DeustoTech, University of Deusto, 48007 Bilbo, Spain;Presented at the 12th International Conference on Ubiquitous Computing and Ambient Intelligence (UCAmI 2018), Punta Cana, Dominican Republic, 4–7 December 2018;These authors contributed equally to this work.

关键词: smart government;    human computation;    web technologies;    piloting;    accessibility;    usability;   

DOI  :  10.3390/proceedings2191221

学科分类：社会科学、人文和艺术（综合）

来源: mdpi

【 摘 要 】

Smart Cities aim to increase citizens’ quality of life. Smart Government is a part of Smart Cities domain aiming to enhance the communication and interactions of citizens and companies with government. The SIMPATICO framework combines machine and human intelligence to simplify e-services i.e., web accessible apps to accomplish administrative procedures online, and thus enable a more widespread adoption of electronic procedures. This paper reviews the impact of instrumenting e-services, in Galicia region in Spain, with SIMPATICO features, e.g., text and workflow simplication, autocompletion of personal data and public procedure documentation and support through crowdsourced questions and answers. Particularly, taking into account the lessons learnt at the first pilot evaluation with Elderly people, this paper describes the public procedure model proposed by SIMPATICO which backs the application of diverse strategies to better support users while facing the completion of complex administrative procedures.

【 授权许可】

CC BY