Emergency Department Patient Experience: A Systematic Review of the Literature

Journal of Patient Experience

Jonathan DSonis¹ 

关键词: communication;    emergency medicine;    empathy;    patient-/relationship-centered skills;    patient expectations;    patient satisfaction;    quality improvement;    wait times;   

DOI  :  10.1177/2374373517731359

学科分类：医学（综合）

来源: Sage Journals

【 摘 要 】

Introduction:Patient experience with emergency department (ED) care is an expanding area of focus, and recent literature has demonstrated strong correlation between patient experience and meeting several ED and hospital goals. The objective of this study was to perform a systematic review of existing literature to identify specific factors most commonly identified as influencing ED patient experience.Methods:A literature search was performed, and articles were included if published in peer-reviewed journals, primarily focused on ED patient experience, employed observational or interventional methodology, and were available in English. After a structured screening process, 107 publications were included for data extraction.Result:Of the 107 included publications, 51 were published before 2011, 57% were conducted by American investigators, and 12% were published in nursing journals. The most commonly identified themes included staff-patient communication, ED wait times, and staff empathy and compassion.Conc...

【 授权许可】

CC BY