A model for measuring passenger loyalty

Transport

Vida Davidavičienė¹  Jurgita Raudeliūnienė¹  Neringa Vilkaitė- Vaitonė²  Ilona Skačkauskienė² 

[1] Dept of Business Technologies, Vilnius Gediminas Technical University, Lithuania;Dept of Social Economics and Management, Vilnius Gediminas Technical University, Lithuania

关键词: passenger;    passenger transport;    loyalty;    service loyalty;    purchase value;    purchase frequency;   

DOI  :  10.3846/16484142.2015.1094748

学科分类：航空航天科学

来源: Vilnius Gedinimas Technical University

【 授权许可】

CC BY