Game—The Dressing Change Game

INFORMS Transactions on Education

Anita L Tucker²  Cindy Lefton³ 

[1] and Manager and Researcher Patient Experience, Emergency Services, Barnes-Jewish Hospital, St. Louis, Missouri 63110;International Business School, Brandeis University, Waltham, Massachusetts 02453;Vice President Organizational Consulting, Psychological Associates, St. Louis, Missouri 63105

关键词: classroom game;    teaching supply chain management;    teaching production/operations management;    teaching service operations;    active learning;    process improvement;    operational failures;    workarounds;   

DOI  :  10.1287/ited.2014.0133

学科分类：社会科学、人文和艺术（综合）

来源: INFORMS

【 摘 要 】

Many employees face operational failures—missing or insufficient supplies, equipment, information, and personnel—that interfere with their workflow and can negatively impact organizational performance. However, employees often devise methods to work around these obstacles that may come with negative side effects. The Dressing Change Game is a 40-minute in-class exercise that enables students to directly experience workarounds as a natural response to operational failures and allows them to see the trade-off between short-term and longer-term organizational performance that occurs as a result of workarounds. The overarching learning objective is for students to gain an appreciation that optimizing individual- or unit-level performance likely undermines organizational-level performance. Teaching Note: Interested Instructors please see the Instructor Materials page for access to the restricted materials. To maintain the integrity and usefulness of cases published in ITE, unapproved distribution of the case t...

【 授权许可】

CC BY