Eliciting the Functional Processes of Apologizing for Errors in Health Care: Developing an Explanatory Model of Apology

Global Qualitative Nursing Research

Marie M. Prothero¹ 

关键词: concept development;    pragmatic utility;    apology;    health care;    qualitative research;    reconciliation;    medical error;   

DOI  :  10.1177/2333393617696686

学科分类：医学（综合）

来源: Sage Journals

【 摘 要 】

The purpose of this article was to analyze the concept development of apology in the context of errors in health care, the administrative response, policy and format/process of the subsequent apology. Using pragmatic utility and a systematic review of the literature, 29 articles and one book provided attributes involved in apologizing. Analytic questions were developed to guide the data synthesis and types of apologies used in different circumstances identified. The antecedents of apologizing, and the attributes and outcomes were identified. A model was constructed illustrating the components of a complete apology, other types of apologies, and ramifications/outcomes of each. Clinical implications of developing formal policies for correcting medical errors through apologies are recommended. Defining the essential elements of apology is the first step in establishing a just culture in health care. Respect for patient-centered care reduces the retaliate consequences following an error, and may even restore the physician patient relationship.

【 授权许可】

CC BY