The Empty Chair Appointment:

SAGE Open

Jody Long¹ 

关键词: psychiatry;    behavioral sciences;    social work;    social sciences;    environmental management;    social issues in management;    management;    sociology of mental health;    sociology of health;    illness;    sociology;    business communication;    organizational communication;    human communication;    communication studies;    communication;   

DOI  :  10.1177/2158244015625094

学科分类：社会科学、人文和艺术（综合）

来源: Sage Journals

【 摘 要 】

The objective was to test an intervention to reduce failed rates for psychiatric appointments. We collected data for this study of the characteristics of patients who missed appointments from March 2011 through September 2012. A phone triage assessment intervention was implemented to address chronic first-time failed attendance appointments (N = 78). The main reason for failed appointments was transportation difficulties. The first-time appointment show rate increased after implementing an assessment intervention. Phone assessment intervention was practical and may improve nonattendance for psychiatric appointments. The discussion reflects speculations about causes and possible measures to make services more accessible.

【 授权许可】

CC BY