A retrospective study on how primary care providers manage specialists’ recommendations after an e-consultation:

SAGE Open Medicine

Jennifer LPecina¹ 

关键词: E-consultation;    tele-consultation;    virtual consultation;    remote consultation;    primary care;   

DOI  :  10.1177/2050312116682127

学科分类：医学（综合）

来源: Sage Journals

【 摘 要 】

Introduction:E-consultations are asynchronous text-based consultations between providers which can facilitate patient access to timely specialty care. In contrast to traditional face-to-face consults, conveying and completing recommendations of the specialist is the responsibility of the referring provider. This presents a new workflow for primary care providers who have multiple options (face-to-face, telephone, letter, secure message) to communicate the e-consultation recommendations. This study examines how primary care providers are managing this new workflow.Methods:We performed a retrospective random sampling of e-consultations with individual medical record review and classified e-consultations by type of recommendation, how recommendations were communicated to patients, and whether recommendations were carried out.Results:We randomly selected 220 e-consultations in 13 different specialties for review. In all, 85% of e-consultations contained recommendations for referring providers. Recommendations...

【 授权许可】

CC BY