An experimental Customer Satisfaction Index to evaluate the performance of city logistics services

Transport

Daniela Paddeu¹  Paolo Fadda¹  Gianfranco Fancello¹ 

[1] Dept of Civil–Environmental and Architectural Engineering, University of Cagliari, Italy

关键词: transport policy;    freight scheme evaluation;    urban freight consolidation centre;    customer satisfaction;    customer satisfaction index;    modified customer satisfaction index;   

DOI  :  10.3846/16484142.2016.1146998

学科分类：航空航天科学

来源: Vilnius Gedinimas Technical University

【 授权许可】

CC BY