The Impact of Revised Discharge Instructions on Patient Satisfaction:

Journal of Patient Experience

Heather MarkeyWaniga¹ 

关键词: patient satisfaction;    discharge;    discharge instructions;    patient education;    physician-generated discharge instructions;   

DOI  :  10.1177/2374373516666972

学科分类：医学（综合）

来源: Sage Journals

【 摘 要 】

Introduction:The impact of discharge instructions on a patient’s experience is not fully understood. This research explored whether nurse- and physician-generated discharge instructions had a positive effect on patient perceptions regarding their discharge experience.Methods:We compared Press Ganey discharge-related patient satisfaction scores for the year prior to and the year subsequent to implementing revised discharge instructions for all patients admitted to a 180-bed community-based hospital.Results:Following the implementation of our revised discharge instructions, patient satisfaction significantly improved (84.7% vs 83%, P < .01). Patients responded that they felt ready for discharge (86.6% vs 84.9%, P = .01) and were satisfied with instructions for home care (87.8% vs 85.3%, P < .01).Discussion:This study finds that a novel discharge instruction set produced by both the nursing and physician staff may improve patient perceptions with the discharge process.

【 授权许可】

CC BY