THE IMPACT OF LEADERSHIP STYLES ON PROJECT SUCCESS: CASE OF A TELECOMMUNICATIONS COMPANY

Journal of Governance and Regulation

关键词: Leadership;    Leadership Style;    Project Management;   

DOI  :  10.22495/jgr_v4_i3_p4

学科分类：社会科学、人文和艺术（综合）

来源: Virtus Interpress

【 摘 要 】

Challenges within the customer service industry make leadership styles a key factor in the success of customer service project delivery. This research provides an overview of information and knowledge within a corporate environment with an underlying theme of defining leadership styles within the customer service projects environment to ensure successful project delivery. This research aims to investigate the perception of leadership styles required and factors that contribute to successful project delivery effectiveness within a telecommunication customer service environment. A conceptual research model is formulated and is followed by a quantitative research process and analysis. The results of the study identified that employees had a neutral perception to leadership styles however; different leadership styles are important to themselves and the organisation.

【 授权许可】

CC BY-NC