Lecture 9: The Human Equation of Service Quality

Managing Long-Term Care Services for Aging Populations

授课人:Paul Willging

机构:The Johns Hopkins University :Health Policy and Management

主题词:61.4

美国|英语

【 授权许可】

CC BY-NC-SA   
Copyright 2008, The Johns Hopkins University and Brian Caffo. All rights reserved. Use of these materials permitted only in accordance with license rights granted. Materials provided “AS IS”; no representations or warranties provided. User assumes all responsibility for use, and all liability related thereto, and must independently review all materials for accuracy and efficacy. May contain materials owned by others. User is responsible for obtaining permissions for use from third parties as needed.