Organizational management and employees performance in banking services

3rd Annual Applied Science and Engineering Conference

工业技术;自然科学

Kurniawati, R.^1

Department of Industrial Engineering, Sekolah Tinggi Teknologi Garut, Jl. Mayor Syamsu No. 1, Garut

44151, Indonesia^1

关键词: Banking services;    Employee performance;    Indonesia;    Organizational management;    Service excellence;    Service sectors;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/434/1/012168/pdf
DOI  :  10.1088/1757-899X/434/1/012168

来源: IOP

【 摘 要 】

Banking will become a representative service sector business when having good organizational management so as to realize a service excellence. This paper aims to find out and analyze the influence of organizational management and employee performance towards the effectiveness improvement in banking services. The method used in this paper is inferential analyzing using paradigm causal-effectual approach. To collect the data, this paper uses questionnaire and documentation study whose respondents are 62 employees of a bank in Indonesia. The data analysis is conducted through a statistical analysis. The results of the study show that organizational management and employee performance has significant positive influence towards the effectiveness improvement of banking services. The conclusion Organizational management and employee performance are proven to be significantly influential towards the effectiveness of banking services. One of the important findings in this study is that every service in the banking should follow the rules.