User acceptance of E-Government Services Based on TRAM model

7th AIC‐ICMR on Sciences and Engineering 2017

自然科学;工业技术

Adiyarta, K.^1 ; Napitupulu, D.^1,2 ; Nurdianto, H.^3 ; Rahim, R.^4 ; Ahmar, A.^5

Program Studi Magister Ilmu Komputer, Universitas Budi Luhur Ciledug Raya, Petukangan Utara, Kebayoran Lama, Jakarta Selatan, Indonesia^1

Research Center for Quality System and Testing Technology, Indonesian Institute of Sciences, Tangerang Selatan, Banten, Indonesia^2

Department of Teknik Informatika, STMIK Dharma Wacana, Lampung, Indonesia^3

School of Computer and Communication Engineering, Universiti Malaysia Perlis, Malaysia^4

Department of Statistics, Universitas Negeri Makassar, Makassar, Indonesia^5

关键词: Cognitive dimensions;    E-government services;    E-government systems;    New technologies;    Personality traits;    Research focus;    Research methodologies;    User acceptance;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/352/1/012057/pdf
DOI  :  10.1088/1757-899X/352/1/012057

来源: IOP

【 摘 要 】

Developing country mostly left behind in adopting e-Government system. Miss-interpretation is assuming e-Government only about the application of technology made fail implementation. It is a whole philosophy that explores a human-citizen centered aspect in organized societies. Further, successful information system determined by user acceptance. Therefore, the evaluation of the performance of e-Government is one of the basic objectives of current government reformation. The research focus is to identify and explore the extent of user acceptance toward e-Government system. The research methodology used in this research is survey based on a questionnaire with TRAM approach and distributed to 230 respondents as customers that had been using e-Government services provided by X institution. The result of the study showed that the personality traits of TR significantly influenced cognitive dimensions of TAM. Through empirical demonstrations indicated that the TRI was said to be antecedents to TAM. The optimism dimension had higher coefficient among others, exhibit the technology users convince that the new technology will improve their productivity, while discomfort had no impact since the users have no doubt or hesitate to use technology.