Innovation in healthcare services _ creating a Combined Contingency Theory and Ecosystems Approach

International Conference on Industrial and Systems Engineering 2017

Engelseth, Per^1 ; Kritchanchai, Duangpun^2

Department of Logistics, Molde University College, Specialized University in Logistics, Molde, Norway^1

Department of Industrial Engineering, Faculty of Engineering, Mahidol University, Nakhonpathom, Thailand^2

关键词: Appropriate technologies;    Contingency theory;    Healthcare services;    Literature reviews;    Operations management;    Process development;    Production resources;    Service industries;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/337/1/012022/pdf
DOI  :  10.1088/1757-899X/337/1/012022

来源: IOP

【 摘 要 】

The purpose of this conceptual paper is to develop an analytical framework used for process development in healthcare services. Healthcare services imply a form of operations management demanding an adapted research approach. This study therefore highlights first in the introduction challenges of healthcare services as a reasoning of this study. It is a type of service that has high societal and therefore ethical concern, but at the same time needs to be carried out efficiently to economise service production resource use. Combined business and ethics concerns need to be balanced in this service supply system. In the literature review that is the bulk of this paper, first, particularities of the service industry processes are considered. This is followed by considering literature on contingency theory to consider the nature of the supply chain context of the healthcare service processes highlighting interdependencies and appropriate technology use. This developed view is then expanded to consider an ecosystems approach to encompass the environment expanding analyses to considering in balanced manner features of business, society and nature. A research model for directing both further researches on the healthcare service industry an innovation of such services in practice is introduced.