Process Improvement in Outpatient Installation RSUD dr. Soediran Mangun Sumarso Using Lean Hospital Approach

4th Asia Pacific Conference on Manufacturing Systems; 3rd International Manufacturing Engineering Conference

Sayyida, Ghany^1 ; Fahma, Fakhrina^1 ; Iftadi, Irwan^2

Industrial Engineering Department, Faculty of Engineering, Sebelas Maret University, Jln. Ir. Sutami 36A, Surakarta

57126, Indonesia^1

Electrical Engineering Department, Faculty of Engineering, Sebelas Maret University, Jln. Ir. Sutami 36A, Surakarta

57126, Indonesia^2

关键词: Cross-functional;    Fishbone diagrams;    Installation services;    Online reservation;    Process Improvement;    Schedule synchronization;    Value stream mapping;    Visual management;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/319/1/012077/pdf
DOI  :  10.1088/1757-899X/319/1/012077

来源: IOP

【 摘 要 】

RSUD dr. Soediran Mangun Sumarso is a public hospital in Wonogiri district which has an outpatient installation service. However, the waiting time of some services in outpatient installations exceeds the standard time set by the health minister of the Republic of Indonesia. It is known from the data waiting time in the outpatient installation. The purpose of this study is to provide improvements using lean hospital approach. Proposed improvement is done by eliminating waste that occurs in outpatient installation service. The methodology used in this study consists of four stages. The first stage is describing the service system using a cross-functional flowchart. The second stage is identifying waste using value stream mapping, observation and interview. The third stage is to determine critical waste by borda method and pareto diagram. The last stage is to provide recommendation improvement using fishbone diagram and FMEA. The result of this research is proposed improvements. The proposed improvements are adding special register counters, implementing an online reservation system, doctors schedule synchronization, adding doctors in polyclinics, fixing queue numbers, applying visual management concepts, making connecting glass in pharmacies and adding multifunction shelves in polyclinics.