Data Envelopment Analysis (DEA) Model in Operation Management

4th International Conference on Operational Research

Malik, Meilisa^1 ; Efendi, Syahril^1 ; Zarlis, Muhammad^1

Department of Mathematics, Universitas Sumatera Utara, Medan, Indonesia^1

关键词: Effective systems;    Operation management;    Performance measurements;    SBM models;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/300/1/012008/pdf
DOI  :  10.1088/1757-899X/300/1/012008

来源: IOP

【 摘 要 】

Quality management is an effective system in operation management to develops, maintains, and improves quality from groups of companies that allow marketing, production, and service at the most economycal level as well as ensuring customer satisfication. Many companies are practicing quality management to improve their bussiness performance. One of performance measurement is through measurement of efficiency. One of the tools can be used to assess efficiency of companies performance is Data Envelopment Analysis (DEA). The aim of this paper is using Data Envelopment Analysis (DEA) model to assess efficiency of quality management. In this paper will be explained CCR, BCC, and SBM models to assess efficiency of quality management.