Emoji: Representations of Nonverbal Symbols in Communication Technology

2nd Annual Applied Science and Engineering Conference

工业技术;自然科学

Tandyonomanu, D.^1 ; Tsuroyya^1

Communication Department, Faculty of Social Sciences and Law, Universitas Negeri Surabaya, Jalan Ketintang Surabaya, Indonesia^1

关键词: Communication technologies;    Emotional expressions;    Mobile messaging;    Natural emotions;    On-line communication;    Online surveys;    Open-ended questions;    Thematic analysis;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/288/1/012052/pdf
DOI  :  10.1088/1757-899X/288/1/012052

来源: IOP

【 摘 要 】

This research examines emoji messages as a replacement for nonverbal Face-to-Face (FtF) communication that extends the validity of emoji used, its significance in text messages, and the deliverance of intended meanings. To examine this topic, an online survey consisting of close-ended and open-ended questions was conducted by recruiting 135 voluntary respondents. The data were analyzed qualitatively using thematic analysis. The results argue that emoji serve as emotional expressions for Mobile-Messaging Application (MMA) users. In fact, users believe emoji messages function as a complement for nonverbal ones in FtF communication rather than as a substitute since FtF is the most ideal interaction. The last finding proposes emoji messages are rarely misinterpreted for they deliver user's underlying intent. The contribution of the present research provides different insights as to the importance of emoji in MMAs and alternative resolutions of misunderstanding. The present research then proposes MMA providers to create natural emoji and communication settings with aims to raise user's comfort, reduce ambiguity, and increase the role of emoji in online communication. In the future, research on emoji that minimize misunderstanding and ambiguity in the area of CMC, particularly in enhanced-natural emotion of MMA users is worth examined.