Integration Telegram Bot on E-Complaint Applications in College

2nd Annual Applied Science and Engineering Conference

工业技术;自然科学

Rosid, M.A.^1 ; Rachmadany, A.^1 ; Multazam, M.T.^2 ; Nandiyanto, A.B.D.^3 ; Abdullah, A.G.^4 ; Widiaty, I.^5

Prodi Teknik Informatika, Universitas Muhammadiyah Sidoarjo, Jl. Mojopahit 666B, Sidoarjo, Jawa Timur

61215, Indonesia^1

Fakultas Hukum, Universitas Muhammadiyah Sidoarjo, Jl. Mojopahit 666B, Sidoarjo, Jawa Timur

61215, Indonesia^2

Departemen Kimia, Universitas Pendidikan Indonesia, Jl. Dr. Setiabudhi No. 229, Jawa Barat Bandung

40154, Indonesia^3

Departemen Pendidikan Teknik Elektro, Universitas Pendidikan Indonesia, Jl. Dr. Setiabudhi No. 229, Jawa Barat Bandung

40154, Indonesia^4

Departemen Pendidikan Kesejahteraan Keluarga, Universitas Pendidikan Indonesia, Jl. Dr. Setiabudhi No. 229, Jawa Barat Bandung

40154, Indonesia^5

关键词: Application services;    Human lives;    Internet connectivity;    Internet of Things (IOT);    Machine to machines;    Research fields;    User interaction;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/288/1/012159/pdf
DOI  :  10.1088/1757-899X/288/1/012159

来源: IOP

【 摘 要 】

Internet of Things (IoT) has influenced human life where IoT internet connectivity extending from human-to-humans to human-to-machine or machine-to-machine. With this research field, it will be created a technology and concepts that allow humans to communicate with machines for a specific purpose. This research aimed to integrate between application service of the telegram sender with application of e-complaint at a college. With this application, users do not need to visit the Url of the E-compliant application; but, they can be accessed simply by submitting a complaint via Telegram, and then the complaint will be forwarded to the E-complaint Application. From the test results, e-complaint integration with Telegram Bot has been run in accordance with the design. Telegram Bot is made able to provide convenience to the user in this academician to submit a complaint, besides the telegram bot provides the user interaction with the usual interface used by people everyday on their smartphones. Thus, with this system, the complained work unit can immediately make improvements since all the complaints process can be delivered rapidly.