Sentimental Analysis for Airline Twitter data

14th International Conference on Science, Engineering and Technology

自然科学;工业技术

Dutta Das, Deb^1 ; Sharma, Sharan^1 ; Natani, Shubham^1 ; Khare, Neelu^1 ; Singh, Brijendra^1

School of Information Technology and Engineering, VIT University, Vellore

Tamil Nadu

632014, India^1

关键词: Airline industry;    Data-source;    Naive-Bayes algorithm;    Products and services;    Social media;    Twitter datum;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/263/4/042067/pdf
DOI  :  10.1088/1757-899X/263/4/042067

来源: IOP

【 摘 要 】

Social Media has taken the world by surprise at a swift and commendable pace. With the advent of any kind of circumstances may it be related to social, political or current affairs the sentiments of people throughout the world are expressed through their help, making them suitable candidates for sentiment mining. Sentimental analysis becomes highly resourceful for any organization who wants to analyse and enhance their products and services. In the airline industries it is much easier to get feedback from astute data source such as Twitter, for conducting a sentiment analysis on their respective customers. The beneficial factors relating to twitter sentiment analysis cannot be impeded by the consumers who want to know the who's who and what's what in everyday life. In this paper we are classifying sentiment of Twitter messages by exhibiting results of a machine learning algorithm using R and Rapid Miner. The tweets are extracted and pre-processed and then categorizing them in neutral, negative and positive sentiments finally summarising the results as a whole. The Naive Bayes algorithm has been used for classifying the sentiments of recent tweets done on the different airlines.