Modelling End-User of Electronic-Government Service: The Role of Information quality, System Quality and Trust

International Research and Innovation Summit 2017

Jacob, Deden Witarsyah^1 ; Md Fudzee, Mohd Farhan^2 ; Salamat, Mohamad Aizi^2 ; Kasim, Shahreen^2 ; Mahdin, Hairulnizam^2 ; Ramli, Azizul Azhar^2

Department of Information Systems, Faculty of Industrial Engineering, Telkom University, Bandung, Indonesia^1

Faculty of Computer Science and Information Technology, Universiti Tun Hussein Onn Malaysia, Parit Raja, Johor, Batu Pahat

86400, Malaysia^2

关键词: E-government adoptions;    Electronic government;    Government agencies;    Information quality;    Internet technology;    Public services;    Structural equation modeling;    The unified theory of acceptance and use of technology(UTAUT);   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/226/1/012096/pdf
DOI  :  10.1088/1757-899X/226/1/012096

来源: IOP

【 摘 要 】

Many governments around the world increasingly use internet technologies such as electronic government to provide public services. These services range from providing the most basic informational website to deploying sophisticated tools for managing interactions between government agencies and beyond government. Electronic government (e-government) aims to provide a more accurate, easily accessible, cost-effective and time saving for the community. In this study, we develop a new model of e-government adoption service by extending the Unified Theory of Acceptance and Use of Technology (UTAUT) through the incorporation of some variables such as System Quality, Information Quality and Trust. The model is then tested using a large-scale, multi-site survey research of 237 Indonesian citizens. This model will be validated by using Structural Equation Modeling (SEM). The result indicates that System Quality, Information Quality and Trust variables proven to effect user behavior. This study extends the current understanding on the influence of System Quality, Information Quality and Trust factors to researchers, practitioners, and policy makers.