Communication Management Guidelines for Software Organizations in Pakistan with clients from Afghanistan

International Engineering Research and Innovation Symposium

Shah, Muhammad Arif^1 ; Hashim, Rathiah^2 ; Shah, Adil Ali^1 ; Khattak, Umar Farooq^1

Department of Computer Science, City University of Science and Information Technology, Peshawar, Pakistan^1

Department of Web Technology, Faculty of Computer Science and Information Technology, Universiti Tun Hussein Onn Malaysia (UTHM), Malaysia^2

关键词: client;    Communication barriers;    Communication management;    Global software development;    Software organization;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/160/1/012100/pdf
DOI  :  10.1088/1757-899X/160/1/012100

来源: IOP

【 摘 要 】

Developing software through Global Software Development (GSD) became very common now days in the software industry. Pakistan is one of the countries where projects are taken and designed from different countries including Afghanistan. The purpose of this paper is to identify and provide an analysis on several communication barriers that can have a negative impact on the project and to provide management guidelines for medium size software organizations working in Pakistan with clients from Afghanistan and to overcome these communication barriers and challenges organizations face when coordinating with client. Initially we performed a literature review to identify different communication barriers and to check if there are any standardized communications management guidelines for medium size software houses provided in the past. The second stage of the research paper involves guidelines with vendor's perspective that include interviews and focus group discussions with different stakeholders and employees of software houses with clients from Afghanistan. Based on those interviews and discussions we established communication management guidelines in order to overcome the communication problems and barriers working with clients from Afghanistan. As a result of the literature review, we have identified that barriers such as cultural barriers and language barrier were one of the main reasons behind the project failure and suggested that software organizations working in Pakistan should follow certain defined communication guidelines in order to overcome communication barriers that affect the project directly.