International Conference on Advances in Materials and Manufacturing Applications 2016 | |
Lean in service industries: A literature review | |
Vignesh, V.^1 ; Suresh, M.^1 ; Aramvalarthan, S.^1 | |
Amrita School of Business Coimbatore, Amrita Vishwa Vidyapeetham Univertsity, Tamilnadu, Coimbatore | |
641112, India^1 | |
关键词: Large amounts; Lean approaches; Lean in services; Literature reviews; Service improvement; Service industries; Service sectors; Tools and practices; | |
Others : https://iopscience.iop.org/article/10.1088/1757-899X/149/1/012008/pdf DOI : 10.1088/1757-899X/149/1/012008 |
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来源: IOP | |
【 摘 要 】
Lean service is an amalgamation of tools and practices which, if applied appropriately, would definitely improve the existing quality of operations and ensure the generation of a large amount of favourable financial and economic outcomes and improve the behaviour of the workforce. As a result, it assumes of great significance in the fiercely competitive modern world. This article presents a comprehensive bibliographic study about the various lean service practices through a variety of approaches like service improvement, manufacturing, supply chain, market and retailing approaches, etc. Thus it gives a clear view on how the lean services are implemented in various sectors and the contribution of lean service towards improving the quality in the services provided while reducing the costs.
【 预 览 】
Files | Size | Format | View |
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Lean in service industries: A literature review | 1032KB | download |