Lean in service industries: A literature review

International Conference on Advances in Materials and Manufacturing Applications 2016

Vignesh, V.^1 ; Suresh, M.^1 ; Aramvalarthan, S.^1

Amrita School of Business Coimbatore, Amrita Vishwa Vidyapeetham Univertsity, Tamilnadu, Coimbatore

641112, India^1

关键词: Large amounts;    Lean approaches;    Lean in services;    Literature reviews;    Service improvement;    Service industries;    Service sectors;    Tools and practices;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/149/1/012008/pdf
DOI  :  10.1088/1757-899X/149/1/012008

来源: IOP

【 摘 要 】

Lean service is an amalgamation of tools and practices which, if applied appropriately, would definitely improve the existing quality of operations and ensure the generation of a large amount of favourable financial and economic outcomes and improve the behaviour of the workforce. As a result, it assumes of great significance in the fiercely competitive modern world. This article presents a comprehensive bibliographic study about the various lean service practices through a variety of approaches like service improvement, manufacturing, supply chain, market and retailing approaches, etc. Thus it gives a clear view on how the lean services are implemented in various sectors and the contribution of lean service towards improving the quality in the services provided while reducing the costs.