Mediator Effect of TPM between TQM and Business Performance in Malaysia Automotive Industry

3rd International Conference on Manufacturing, Optimization, Industrial and Material Engineering

Ahmad, M.F.^1 ; Zakuan, N.^2 ; Zuraidah, Rasi M.^1 ; Hisyamudin, M.N.N.^3

Department of Production and Operation, Faculty of Technology Management and Business, Universiti Tun Hussein Onn Malaysia (UTHM), Parit Raja, Johor, Batu Pahat, Malaysia^1

Department of Management, Faculty of Management, Universiti Teknologi Malaysia (UTM), Skudai, Johor, Malaysia^2

Department of Materials and Design Engineering, Faculty of Mechanical Engineering, Universiti Tun Hussein Onn Malaysia (UTHM), Parit Raja, Johor, Batu Pahat, Malaysia^3

关键词: Business performance;    Comprehensive model;    Indirect effects;    Management tool;    Structural equation modelling;    Tools and techniques;    Total quality managements (TQM);    TQM performance;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/83/1/012015/pdf
DOI  :  10.1088/1757-899X/83/1/012015

来源: IOP

【 摘 要 】

Total Quality Management (TQM) is vital management tool in ensuring a company can success in the continuously growing competition in the global market. In order to survive in the global market with intense competition amongst regions and enterprises, the adoption of tools and techniques are essential in improving business performance. However, only few previous studies have examined the mediators and moderators between TQM and business performance. This present research proposed a TQM performance model with mediator effect of TPM with structural equation modelling, which is a more comprehensive model for developing countries, specifically for Malaysia. A questionnaire was prepared and sent to 1500 companies from automotive industry and the related vendors in Malaysia, giving a 21.3 per cent rate. The result concludes that TPM is partial mediation between and TQM and Business Performance with indirect effect (IE) is 0.25 which can be categorised as high mediator effect.