Software system architecture for corporate user support

International Conference on Information Technologies in Business and Industry 2016

计算机科学;经济学;工业技术

Sukhopluyeva, V.S.^1 ; Kuznetsov, D.Y.^1

Tomsk Polytechnic University, 30, Lenina ave., Tomsk

634034, Russia^1

关键词: Component diagrams;    Corporate users;    Helpdesk;    Ready to use;    Software solution;    Software systems;    Use-case;   

Others  :  https://iopscience.iop.org/article/10.1088/1742-6596/803/1/012160/pdf
DOI  :  10.1088/1742-6596/803/1/012160

来源: IOP

【 摘 要 】

In this article, several existing ready-to-use solutions for the HelpDesk are reviewed. Advantages and disadvantages of these systems are identified. Architecture of software solution for a corporate user support system is presented in a form of the use case, state, and component diagrams described by using a unified modeling language (UML).