E-Service Quality Evaluation on E-Government Website: Case Study BPJS Kesehatan Indonesia

International Conference on Computing and Applied Informatics 2016

物理学;计算机科学

Rasyid, A.^1 ; Alfina, I.^1

Faculty of Computer Science, Universitas Indonesia, Depok, Indonesia^1

关键词: E- services;    E-governments;    E-service quality;    Ease-of-use;    Indonesians;    Personalizations;    Privacy and security;    Reliability testing;   

Others  :  https://iopscience.iop.org/article/10.1088/1742-6596/801/1/012036/pdf
DOI  :  10.1088/1742-6596/801/1/012036

学科分类：计算机科学（综合）

来源: IOP

【 摘 要 】

This research intends to develop a model to evaluate the quality of e-services on e-government. The proposed model consists of seven dimensions: web design, reliability, responsiveness, privacy and security, personalization, information, and ease of use. The model is used to measure the quality of the e-registration of BPJS Kesehatan, an Indonesian government health insurance program. The validation and reliability testing show that of the seven dimensions proposed, only four that suitable for the case study. The result shows that the BPJS Kesehatan e-registration service is good in reliability and responsiveness dimensions, while from web design and ease of use dimensions the e-service still needs to be optimized.