Mediation as a Form of Alternative Dispute Settlement in Tourism

17th Theoretical and Practical Conference "Opportunities For Development of Regional Studies of Siberia and Neighbouring Areas"

地球科学;经济学

Isaenkova, O.V.^1 ; Kuskov, A.S.^2 ; Sirik, N.V.^3 ; Vasina, S.M.^4

Department of Civil Processes, Saratov State Academy of Law, Chernyshevskaya str., 104, Saratov, Russia^1

Regional Public Organization 'Saratov Consumer Rights Protection Centre', Zarechnaya str., 27a - 1, Saratov, Russia^2

Department of Civil, Legal Disciplines of Saratov State Academy of Law, Smolensk Branch, Udarnikov str., 3, Smolensk, Russia^3

Department of Service and Tourism, Volga State University of Technology, Lenina sq., 3, Yoshkar-Ola, Russia^4

关键词: conflict;    dispute;    mediation;    mediator;    tourism;   

Others  :  https://iopscience.iop.org/article/10.1088/1755-1315/204/1/012013/pdf
DOI  :  10.1088/1755-1315/204/1/012013

来源: IOP

【 摘 要 】

The paper considers legal grounds for mediation as a form of alternative dispute resolution in the sphere of tourism. It also analyses European mediation models and provides Russian good practices of conflict resolution with tourists using mediation.