Analysis of Environmental Friendly Library Based on the Satisfaction and Service Quality: study at Library "X"

5th International Conferences on Geological,Geographical, Aerospaces and Earth Sciences 2017

Herdiansyah, Herdis^1 ; Utama, Andre Satriya^2 ; Safruddin^2 ; Hidayat, Heri^2 ; Zuliana Irawan, Angga Gema^2 ; Tjandra Muliawan, R Immanuel^2 ; Pratiwi, Diana Mutia^1

School of Environmental Science, Universitas Indonesia, Salemba, Indonesia^1

National Resilience Studies, School of Strategic and Global Studies, Universitas Indonesia, Salemba, Indonesia^2

关键词: College libraries;    Environmental-friendly;    environmentally friendly;    Library collections;    Library management;    Research activities;    Service Quality;    User satisfaction;   

Others  :  https://iopscience.iop.org/article/10.1088/1755-1315/88/1/012030/pdf
DOI  :  10.1088/1755-1315/88/1/012030

来源: IOP

【 摘 要 】

One of the factor that influenced the development of science is the existence of the library, which in this case is the college libraries. Library, which is located in the college environment, aims to supply collections of literatures to support research activities as well as educational for students of the college. Conceptually, every library now starts to practice environmental principles. For example, "X" library as a central library claims to be an environmental friendly library for practicing environmental friendly management, but the X library has not inserted the satisfaction and service aspect to the users, including whether it is true that environmental friendly process is perceived by library users. Satisfaction can be seen from the comparison between expectations and reality of library users. This paper analyzes the level of library user satisfaction with library services in the campus area and the gap between expectations and reality felt by the library users. The result of the research shows that there is a disparity between the hope of library management, which is sustainable and environmentally friendly with the reality in the management of the library, so that it has not given satisfaction to the users yet. The gap value of satisfaction that has the biggest difference is in the library collection with the value of 1.57; while for the smallest gap value is in the same service to all students with a value of 0.67.