Implementation and implication of total quality management on client- contractor relationship in residential projects

International Conference on Civil Engineering and Infrastructural Issues in Emerging Economies 2017

土木建筑工程;经济学

Murali, Swetha^1 ; Ponmalar, V.^1

College of Engineering, Guindy, Anna University, Tamil Nadu, Chennai

600025, India^1

关键词: Analytical;    Analytical Hierarchy Process;    Competitive advantage;    Continuous improvements;    Effective communication;    Hierarchy;    Management principles;    Total quality managements (TQM);   

Others  :  https://iopscience.iop.org/article/10.1088/1755-1315/80/1/012050/pdf
DOI  :  10.1088/1755-1315/80/1/012050

学科分类：土木及结构工程学

来源: IOP

【 摘 要 】

To make innovation and continuous improvement as a norm, some traditional practices must become unlearnt. Change for growth and competitiveness are required for sustainability for any profitable business such as the construction industry. The leading companies are willing to implement Total Quality Management (TQM) principles, to realise potential advantages and improve growth and efficiency. Ironically, researches recollected quality as the most significant provider for competitive advantage in industrial leadership. The two objectives of this paper are 1) Identify TQM effectiveness in residential projects and 2) Identify the client satisfaction/dissatisfaction areas using Analytical Hierarchy Process (AHP) and suggest effective mitigate measures. Using statistical survey techniques like set of questionnaire survey, it is observed that total quality management was applied in some leading successful organization to an extent. The main attributes for quality achievement can be defined as teamwork and better communication with single agreed goal between client and contractor. Onsite safety is a paramount attribute in the identifying quality within the residential projects. It was noticed that the process based quality methods such as onsite safe working condition; safe management system and modern engineering process safety controls etc. as interlinked functions. Training and effective communication with all stakeholders on quality management principles is essential for effective quality work. Late Only through effective TQM principles companies can avoid some contract litigations with an increased client satisfaction Index.