A method to evaluate process performance by integrating time and resources

3rd International Conference on Advances in Energy, Environment and Chemical Engineering

能源学;生态环境科学;化学工业

Wang, Yu^1 ; Wei, Qingjie^2 ; Jin, Shuang^1

College of Software Engineering, Chong Qing University of Posts and Telecommunications, Chongqing

400065, China^1

College of Computer Science and Technolog, Chong Qing University of Posts and Telecommunications, Chongqing

400065, China^2

关键词: Design Principles;    Evaluating method;    Evaluation algorithm;    Maintenance process;    Performance evaluations;    Process mining;    Process performance;    Time dimension;   

Others  :  https://iopscience.iop.org/article/10.1088/1755-1315/69/1/012164/pdf
DOI  :  10.1088/1755-1315/69/1/012164

学科分类：环境科学（综合）

来源: IOP

【 摘 要 】

The purpose of process mining is to improve the existing process of the enterprise, so how to measure the performance of the process is particularly important. However, the current research on the performance evaluation method is still insufficient. The main methods of evaluation are mainly using time or resource. These basic statistics cannot evaluate process performance very well. In this paper, a method of evaluating the performance of the process based on time dimension and resource dimension is proposed. This method can be used to measure the utilization and redundancy of resources in the process. This paper will introduce the design principle and formula of the evaluation algorithm. Then, the design and the implementation of the evaluation method will be introduced. Finally, we will use the evaluating method to analyse the event log from a telephone maintenance process and propose an optimization plan.