Context of Organization and Quality Management

International science and technology conference "Earth science"

Makolov, V.^1

Ulianov Chuvash State University, Cheboksary, Russia^1

关键词: Empirical studies;    Environmental factors;    Expert evaluation;    Expert survey;    Internal factors;    Internet survey;    Organizational qualities;    Quality management systems;   

Others  :  https://iopscience.iop.org/article/10.1088/1755-1315/272/3/032216/pdf
DOI  :  10.1088/1755-1315/272/3/032216

来源: IOP

【 摘 要 】

The new version of the standard ISO 9001:2015 strengthened and defined concretely the requirements for determining and accounting for external and internal environmental factors affecting the organizational quality management system. Important aspects of this issue are: the priority of environmental factors for monitoring and the choice of methods for their analysis, key categories of stakeholders and the main objectives for determining their requirements and expectations. The subject of this study concerns the expert evaluation of these aspects as to the context of an organization. The purpose of the study is to assess on the basis of an expert survey the key aspects of the context of an organization relevant to the quality management system in the context of the practical implementation of ISO 9001:2015 requirements. In this paper, we present the results of an empirical study conducted in the format of an Internet survey of quality experts, to identify the perception of the elements of the context of an organization that are relevant to the quality management system. Results. The study allowed us to identify the most important external and internal factors for the context of an organization.