Analysis of hospital performance measurement using performance prism method

Tarumanagara International Conference on the Applications of Technology and Engineering

工业技术（总论）

Nuryadin, Rusmin^1 ; Mughni, Ahmad^1 ; Purba, Humiras Hardi^1 ; Afriyuddin, A.^1 ; Saparina Yuliani, Euis Nina^1

Industrial Engineering Program, Mercu Buana University, Jakarta, Indonesia^1

关键词: Analytical Hierarchy Process;    Financial aspects;    Hospital performance;    Performance indices;    Performance measurements;    Scoring systems;    Traffic light;    Weighting systems;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/508/1/012103/pdf
DOI  :  10.1088/1757-899X/508/1/012103

学科分类：工业工程学

来源: IOP

【 摘 要 】

A good performance measurement should measure all aspects of the stakeholders, including investors, customer, employees, suppliers, regulators and communities. Performance prisms are one of performance measurement methods that assess all aspects of stakeholders. A hospital which has established in Makassar is such organization that used conventional performance measurement. It conducted performance measurement based on only the financial aspect, while the others less noticed. This study applies performance prism that supported by Analytical Hierarchy Process (AHP) as weighting system and integrated of objectives matrix (OMAX) and traffic light systems as scoring systems. The results obtain 99 KPIs consists of 17 investor aspects, 35 customer aspects, 16 employee aspects, 15 supplier aspects and 16 regulator and community aspects. Overall performance index is 7.9 in the yellow category that needs some improvements.