Possibilities and threats to TQM implementation in the innovation processes

International Scientific Conference "Digital Transformation on Manufacturing, Infrastructure and Service"

Lebedeva, Tatiana^1 ; Yakovlev, Andrey^1 ; Kepp, Natalia^1 ; Ikramov, Ruslan^1

Peter the Great St. Petersburg Polytechnic University, Politechnicheskaya str. 29, Saint Petersburg

195251, Russia^1

关键词: Enterprise efficiency;    Financial indicator;    Innovation process;    Innovative strategies;    Operational performance;    Process Innovation;    Process strategies;    Product innovation;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/497/1/012132/pdf
DOI  :  10.1088/1757-899X/497/1/012132

来源: IOP

【 摘 要 】

The objective of this paper is to clarify the relationship between TQM (Total Quality Management) and innovations, to understand whether the innovation affects the enterprise efficiency. After sources analyzing, it was revealed that process strategies (process strategies, not product ones) improve the enterprise efficiency both in operational and financial terms, and product innovations only improve financial indicators. It was also found that the TQM implementation encourages both product and process innovations. However, only those enterprises that implement the process innovation strategies aim at adopting TQM principles and methods, although there is a connection between product innovation and TQM implementation. The paper novelty is to consider the interdependence of different innovative strategies (strategies for orientation to financial indicators and strategies for orientation to operational performance) with TQM implementation.