Melodic features of emphatic apology speech formulae in business communication

1st International Scientific Practical Conference "Breakthrough Technologies and Communications in Industry"

工业技术（总论）;无线电电子学

Eltanskaya, E.^1 ; Arzhanovskaya, A.^1 ; Linkova, Y.^1

Prospect Universitetsky 100, Volgograd

400062, Russia^1

关键词: Acoustic experiments;    Audience analysis;    Business communications;    English languages;    Quantitative data;    Speech acts;    Study materials;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/483/1/012040/pdf
DOI  :  10.1088/1757-899X/483/1/012040

学科分类：工业工程学

来源: IOP

【 摘 要 】

The article presents the main results of the research on the melodic features of apology speech formulae realization in the modern English language. Special attention is paid to the study and discussion of melodic features of emphatic apology speech formulae realization in business communication. Emphatic speech acts are used when the speaker realizes the seriousness of his fault, takes responsibility for the damage and demonstrates the emotional attitude to the situation. Speech acts of regret, speech acts of sympathy and speech acts of condolence are classified as emphatic speech acts. The materials of the study are formulae with the semantics of emphatic apology in modern English. The study material was based on the following films: "As good as it gets", "The Devil wears Prada" and "Sweet November". The steps and methodology of an integrated perceptional and acoustic experiment are described. In the audience analysis the increase / decrease of rate of pronouncing formulae with the semantics of apology are examined. The quantitative data for each type of emphatic apology are analyzed, the general and specific terminal tones typical of emphatic apology are determined, and the linguistic interpretation of the obtained results is represented.