Customer needs analysis towards back lumbar supportbelt design requirements for industrial workers

1st International Postgraduate Conference on Mechanical Engineering

工业技术（总论）;机械制造

Azizan, N.^1 ; Hambali, R.H.^1 ; Kamat, S.R.^1 ; Shamsudin, Z.^1

Advanced Manufacturing Centre, FakultiKejuruteraanPembuatan, UniversitiTeknikal Malaysia Melaka, Hang Tuah Jaya, Durian Tunggal Melaka

76100, Malaysia^1

关键词: Customer need;    Design and Development;    Design process;    Ergonomic design;    Industrial product;    Industrial workers;    Psychophysical;    Support design;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/469/1/012058/pdf
DOI  :  10.1088/1757-899X/469/1/012058

学科分类：工业工程学

来源: IOP

【 摘 要 】

This study motivated by lack of design process in developing an industrial product. It introduces a method of developing lumbar support design goals and strategies that associated with industrial workers. The main point in the development of a product is required of customer needs towards the design and functionality. As we noticed, lumbar support is one of the cases of mediation strategy that been used in a way to reduce the back pain issues in the company. However, the criteria of current lumbar support do not achieve the requirement of users and a good quality was too expensive. The survey was distributed to analyse respondents knowledge and future criteria on new lumbar support based on their experiences. This method also investigates the feedback and experiences of current lumbar support design. Therefore, this factor suggested improving the framework of new lumbar support design based on factors of ergonomic design, human experiences, and psychophysical factors. This paper created to discuss the flow of redesigning the lumbar support by using a design and development research methods, strategies and issues. Besides, the effectiveness of this system needed to be focused and improved in this research. The recommended framework allowed the better path in the design process, management information system design and product development.