A Methodology for Discovering Goals at Different Organizational Levels

3rd International Workshop on Business/IT Alignment and Interoperability

Sase N. Singh ; Carson Woo

Others  :  http://CEUR-WS.org/Vol-336/paper2.pdf
PID  :  49387

来源: CEUR

【 摘 要 】

Goals discovering approaches suggested in the requirements engineering (RE) discipline debatably assume that organizational goals are homogeneous in nature and complexities. However, this assumption is contradicted by some streams of research in organizational literature. Additionally, several of the goal discovery approaches arguably adopt a single, abstract, and unidirectional perspective. The consequences of this perspective include a discovery of goals that may be incomplete, non-representational, inconsistent and weak in context. While there may be no ‘silver bullet’ in resolving these issues, we attempt in this paper to address some of the challenges by proffering an approach for eliciting organizational goals from the operational, tactical, and strategic levels. Drawing on the richness of multidisciplinary research (Strategy, MIS, and RE) we developed three approaches for discovering goals at different organizational levels. We integrated the three approaches into a single approach, which spans the entire organization. The usefulness and usability of this approach was tested in an organization with a newly developed information system and the lessons learned were reported.