IT Service Processes – State and Open Issues

CAISE*06 Workshop on Business Process Modelling, Development, and Support

Rainer Schmidt

Others  :  http://CEUR-WS.org/Vol-236/paper15.pdf
PID  :  12632

来源: CEUR

【 摘 要 】

IT services are an important means to achieve competitive advantages by creating new business models or by reducing costs. Furthermore, there is an increasing pressure to provide IT services economically. Therefore, the provision and management of Information Technology (IT) services has become an important topic in many enterprises. IT services are provided and managed by so-called IT processes.They control activities to transform IT resources and coordinate the people involved in the IT processes.