Early requirements engineering for public privatepartnerships: Aligning agents’ mental models

16th Doctoral Consortium at CAiSE-2009

Brigitte Burgemeestre

Others  :  http://CEUR-WS.org/Vol-479/paper1.pdf
PID  :  11464

来源: CEUR

【 摘 要 】

Developing decision support systems is a complex process. It involves stakeholders with diverging interpretations of the task and domain. Inthis paper, we propose to use ontology mapping to make a detailed analysis ofthe overlaps and differences between mental models of stakeholders. Thetechnique is applied to an extensive case study about EU customs regulations.Companies which can demonstrate to be in ‘control’ of the safety and securityin the supply chain, may become ‘Authorized Economic Operator’ (AEO), andavoid inspections by customs. We focus on a decision support tool, AEODigiscan, developed to assist companies with an AEO self-assessment. Wecompared the mental models of customs officials, with mental models of thedevelopers of the tool. The results highlight important differences in theinterpretation of the new regulations, which will lead to adaptations of the tool.